Welcome to UserVue

UserVue is a Web-based service that allows you to remotely connect to, interact with, and observe users as they navigate an application or Web site. It is secure, easy-to-use, and works through firewalls. Connecting to a UserVue session is painless for participants because there is nothing for them to install or configure.

UserVue simplifies collecting user experience information so anyone can use it to identify design problems and make critical improvements. Whether you are doing remote user testing, validating a design, or gathering qualitative feedback, UserVue gives you accurate user feedback, rapidly and repeatedly.

Focus on the user's experience
Unlike Web conferencing tools that share the moderator's screen, UserVue shares the user's screen, providing a truly accurate view of the user experience.

View and share results immediately
UserVue automatically creates a Windows Media Video (.wmv) file of the recording which can be viewed and shared immediately following a session.

Invite stakeholders to observe
Multiple stakeholders can view a UserVue session live and collaborate using chat without disturbing the user.

Seamlessly import recordings into Morae
Import recordings into Morae Manager version 1.3 for easy analysis and sharing, creating a complete solution for user experience research.

TechSmith takes the security and privacy of your information very seriously. To view TechSmith's privacy policy, click here.

All communication with the UserVue Web site is performed over an encrypted Secure Sockets Layer transport mechanism (HTTPS). All session data is encrypted with a 128-bit Blowfish cipher as it is sent over the network.

Can anyone "eavesdrop" on my session?
All session data (including audio, video, chat data, etc.) is encrypted with a 128-bit Blowfish cipher as it is sent over the network. This makes it exceedingly difficult for anyone to intercept and observe session data.

Are copies of my session data stored anywhere?
No copies of session data are stored on any server. The only recording happens directly on the facilitator's computer. Session data may pass through TechSmith's servers to facilitate firewall and NAT traversal. However, this data is never stored. Also, this data is undecipherable as it is in an encrypted form as it passes through TechSmith's servers.

What can TechSmith do with my personal information?
TechSmith never gives away information about our users. We will not sell, rent, or otherwise disclose personal information to third parties.